Responsible for the treatment
Company name: Palmacana S.L.
VAT NUMBER: B35379049
Registered office: C. Butibamba, 9, 29649 La Cala de Mijas, Malaga
Phone: (+34) 952 587 710
E-mail: recepcion@granhotelcostadelsol.com
Purpose of data processing
At Gran Hotel Costa del Sol we process the personal data you provide for the following purposes:
- Reservation management: The data provided will be used to manage your reservations at the hotel, confirm your stay, and make necessary communications for the provision of the contracted service.
- Customer service: Respond to your inquiries, requests and handle any complaints or suggestions.
- Commercial communications: If you have given your express consent, we will use your data to send you promotional information about our services, news, offers and promotions.
- Legal compliance: We process your data to comply with the legal obligations applicable to us, such as those derived from tax regulations or data protection regulations.
Legitimacy for data processing
The processing of your data is carried out on the following legal bases:
- Execution of a contract: The processing is necessary for the provision of the hosting service and other related services.
- Consent: In the case of commercial communications, information will only be sent if you have given your explicit consent.
- Compliance with legal obligations: Gran Hotel Costa del Sol must comply with various legal regulations, including data protection and tax obligations.
Data recipients
We will not transfer your personal data to third parties, unless there is a legal obligation or it is necessary for the provision of the requested services (for example, banks and financial institutions for the management of collections or payments).
Data retention period
Your personal data will be kept for the time necessary for the purpose for which they were collected and as long as there is a contractual or business relationship with you. Once this relationship has ended, they will be kept blocked for the periods established by the applicable regulations (e.g. tax or data protection regulations).
User’s rights
You have the right to access, rectify, delete your personal data, as well as to exercise other rights, as detailed below:
- Access: You have the right to obtain confirmation as to whether Gran Hotel Costa del Sol is processing your personal data, and if so, to access them.
- Rectification: You may request rectification of inaccurate or incomplete data we have about you.
- Deletion: You can ask us to delete your personal data when, among other reasons, they are no longer necessary for the purposes for which they were collected.
- Opposition: You can oppose the processing of your data when it is based on a legitimate interest of Gran Hotel Costa del Sol. We will stop processing the data, except for legal reasons or for the defense of possible claims.
- Limitation: You have the right to request the limitation of the processing of your data in certain circumstances, in which case we will only keep them for the exercise or defense of claims.
- Portability: If you wish, you may receive the personal data you have provided to us in a structured, commonly used, machine-readable format, or have it transferred to another data controller.
To exercise these rights you can contact us by e-mail at recepcion@granhotelcostadelsol.com or by post to C. Butibamba, 9, 29649 La Cala de Mijas, Málaga, indicating the right you wish to exercise and enclosing a copy of your identity document.
Data security
At Gran Hotel Costa del Sol we treat your data confidentially and adopt the necessary technical and organizational measures to avoid its alteration, loss, treatment or unauthorized access, in accordance with current legislation.
Changes in the Privacy Policy
Gran Hotel Costa del Sol reserves the right to modify this privacy policy to adapt it to new legislation or jurisprudence, as well as industry practices. In such cases, we will announce the changes on this page reasonably in advance of their implementation.
Contact
If you have any questions about this privacy policy, you can contact us via email at recepcion@granhotelcostadelsol.com or in writing to the address C. Butibamba, 9, 29649 La Cala de Mijas, Málaga.